Terms and Conditions – Cashback

1. This offer entitles the end user cashback on their Bank Account Or UPI. The customer will be responsible for their choice of the cashback transfer method. The denomination of the cashback will be mentioned on the pack.
2. Any consumer purchasing promotional product shall be eligible to receive a Voucher code inside the pack. The customer shall receive a cashback of an amount equivalent to the value as mentioned in the Voucher (“Cashback/Voucher Amount”). By redeeming the Offer provided on the same, a participant agrees to be bound by the terms and conditions below (“Conditions”).
3. These Conditions apply to every person ("Participant”) redeeming the offer given by Premier Sales Promotions Pvt Ltd, No claim shall lie for any redemption requests made after the expiry of the Offer Period.
4. The customer will be responsible for entering details such as UPI ID, Account Number etc. Premier Sales Promotions Pvt Ltd. will not be responsible for any incorrect entries or details on the promotion website. No change in details will be entertained once you have submitted the booking.
5. The payment processing partner holds the right to refuse transactions deemed fraudulent as per their policies. In the event of any fraud detection, Payment processing partner reserves the right to modify/change, discontinue, terminate, withdraw the Offer at any time during the Offer Period.
6. In no event shall Premiere Sales Promotions Pvt Ltd or its partner agency be held liable for any issues relating to the redemption of the voucher including redemption request not being honored by Payment processing partner 
7. In no event shall the maximum liability exceed the value of the voucher as the case may be.
8. Any disputes or differences in connection with the offer shall be governed by laws of India and shall be subject to the exclusive jurisdiction of the Courts at Belagavi.
9. The payment processing partner reserve the right to restrict cashback for any account with suspicious behavior or invalid details/credentials. The wallet partner has the right to ask for documents to prove the customer/user identity.
10. This offer is subject to promotional availability and government regulations.

General Terms & Conditions

1. This offer is not available to employee & their families of Shree Renuka Sugars Limited and PREMIER SALES PROMOTIONS PVT LTD, its clients or agencies or trade partners, dealers, distributors, and their immediate families.
2. This offer is subject to promotional availability. This offer is not exchangeable for “cash”.
3. This offer is not for sale.
4. Photocopied, torn or mutilated Vouchers will not be accepted.
5. This voucher has no monetary value, is non-transferable and cannot be used in conjunction with any other promotional offers.
6. The usage of this voucher is incumbent upon the terms & conditions to be followed by the voucher holder/purchaser. Such conditions need to be followed by the voucher holder/purchaser.
(i) For 1 Kg Pack: A maximum of five vouchers may be used per person per month during the promotion period, whether through his/her mobile number or  email id.
(ii) For 2 Kg Pack: A maximum of two vouchers may be used per person per month during the promotion period, whether through his/her mobile number or  email id.
(iii) For 5 Kg Pack: A maximum of one voucher may be used per person per month during the promotion period, whether through his/her mobile number or  email id.
7. Only one voucher per booking will be entertained. Multiple Vouchers cannot be booked together.
8. If the entrant is  registered with Do Not Disturb (DND) service, No SMS confirmation will be sent to any such Mobile. 
9. Please mail us at feedback@bigcity.in for any queries. If Premier Sales Promotions Pvt. Ltd has already emailed or sent by SMS, Premier Sales Promotions Pvt. Ltd will not re-send the voucher code to any new or corrected email address or phone number nominated by the entrant.
10. The “How to Redeem” instructions form a part of these Terms & Conditions. For detailed T&C’s please visit :
www.madhurpromo1kg.com
www.madhurpromo2kg.com
www.madhurpromo5kg.com. 
Any costs associated with entering the promotion, including accessing the promotional website, are the sole responsibility of  the  entrant. Also, regular call and message rates will apply as per the consumer telecom operator in their respective circles.
11. Shree Renuka Sugars Limited or Premier Sales Promotions Pvt. Ltd. is not responsible in case the Voucher codes have expired for any reason whatsoever.
12. Shree Renuka Sugars Limited or  Premier Sales Promotions Pvt. Ltd and the Stores are not responsible for any loss or theft of the Vouchers.
13. Shree Renuka Sugars Limited or  Premier Sales Promotions Pvt. Ltd shall not be responsible to for  duplicate Voucher , if any, issued to and/or obtained by  the entrant  from any store. 
14. Shree Renuka Sugars Limited Or Premier Sales Promotions Pvt. Ltd. is not responsible for any problems or technical malfunction of any telephone or network or lines, servers or providers, computer equipment, software, technical problems or traffic congestion on a mobile network, or any combination thereof, or any other technical failures including any damage to entrant's or any other person's mobile handset or computer related to, or resulting from, participation in this promotion or the downloading of any materials related to this promotion.
15. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorized intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to invalidate any customer; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
16. If for any reason this promotion is not capable of running as planned because of infection by computer virus, bugs, tampering, unauthorized intervention, technical failures or any other causes beyond the reasonable control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right in its sole discretion to cancel, terminate, modify or suspend the promotion, subject to any written directions made under applicable State or Territory legislation.
17. Caution: Any attempt to deliberately damage the Promoter's promotional website or the information on the website, to cause malicious damage or interference with the normal functioning of the website, or to otherwise undermine the legitimate operation of this promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law. If the Promoter suffers loss or incurs any costs in connection with any breach of these Terms or any other legal obligation by an entrant, the entrant agrees to indemnify the Promoter for those losses, damages, and costs.
18. Shree Renuka Sugars Limited Or Premier Sales Promotions Pvt. Ltd. accepts no responsibility, financial or otherwise for the misuse of Premier Sales Promotions Pvt. Ltd. Vouchers and are not liable for any personal loss or injury and cannot be held responsible for any disagreement concerning the quality/ availability of featured offers. Premier Sales Promotions Pvt. Ltd., its clients, agents, and distributors cannot replace any lost, stolen or damaged Vouchers and reserve the right to withdraw or amend any details and/or prices without notice.
19. Shree Renuka Sugars Limited and Premier Sales Promotions Pvt. Ltd., are not responsible for  any financial liability on unclaimed offers, incentives, Vouchers, etc beyond the applicable period of the promotional offer.
20. Shree Renuka Sugars Limited does not endorse the quality of any of the products or services being offered as Vouchers under the Offer. Any complaints or queries pertaining to the same would have to be taken up directly with the Premier Sales Promotions Pvt Ltd. of such a product or service.
21. The Terms and Conditions of the offer can be changed during the promotional period by PREMIER SALES PROMOTIONS PVT LTD  or by Shree Renuka Sugars Limited
22. These Terms & Conditions are subject to Indian Law and the exclusive jurisdiction of the Courts in Belagavi
23. Cashback Offer valid from 08/04/2024 to 30/09/2024 (Offer Period) 11:59:59 pm/midnight.
24. Promoter: Shree Renuka Sugars Limited
25. All offers are supplied by Premier Sales Promotions Pvt. Ltd. 4th Floor, Mitra Towers, 10/4 Kasturba Road, Bangalore 560001, India. E-mail: feedback@bigcity.in. All queries should be sent to this address.

Gold Coin Contest Terms & Conditions

1. Contest Details, Concept and Participation: 
a. These terms and conditions apply to the "Madhur Sugar Gold Coin Contest" programme for consumers (hereinafter referred to as Contest) sponsored and launched by Shree Renuka Sugars Limited (Hereinafter referred to as Company”) wherein consumers of Company can participate by visiting the promotional weblink as mentioned below :-
i. www.madhurpromo1kg.com
ii. www.madhurpromo2kg.com
iii. www.madhurpromo5kg.com
b. The contest is valid only in all India from 08-04-2024 at 00:00:01 AM to 30-09-2024 at 11:59:59 PM (herein after referred as "Contest Period").
c. During the Contest Period : Madhur consumers across  India,  except   the state of Tamil Nadu,  can participate in the program. Total 24 winners will be selected from  the participants during the contest period.
d. All IPR rights including trademark, copy right and designs used are the property of their respective owners.
e. The Contest is subject to all applicable central, state and local laws, rules  and regulations.
f. Consumers of Company participating or seeking to participate in the Contest shall individually be referred to as "Participant" and collectively as "Participants".

2. Agreement to Terms and Conditions:
a. By participating in this contest, Participants fully and unconditionally agree to and accept the  Terms and Conditions of the contest program. For more clarity regarding the binding terms & condition please visit www.madhurpromo1kg.com /www.madhurpromo2kg.com / www.madhurpromo5kg.com "Contest Website". The decisions of Company will be final and binding in all matters related to the Contest. Successfully entering the Contest and winning a prize is subject to all requirements set forth herein.
b. Company reserves the right to exclude any person from the contest on grounds of misconduct or criminal record etc. or for any other reasons, as it may deem fit and proper. No communication in this regard will be entertained.
c. Company reserve its  right to terminate, modify or extend the Contest and/or deletion or addition of any of the terms and conditions of the Promo, at any time during the contest period at its absolute & sole discretion, without any advance notice and / or assigning any reason thereof. All decisions of Company in respect of the Contest and the prizes therein will be final, binding and conclusive.

3. Eligibility:
a. This Contest will be open to only consumers of Company who are residents of India with the exception of employees, their immediate family members of Company and the agency.
b. This contest is open for adults above 18 years.
c. The Contest is valid throughout India except the State of  Tamil Nadu
d. Madhur Products are also available in stores without this offer.
e. Company or its Agency will not be responsible & liable for any failure due  to NDNC (National Do Not Call) Registry regulation that will come into play and applies to any participant . However, Company or its Agency may at its sole discretion, call such shortlisted winners even if they are registered under NDNC, DND (Do Not Disturb), by virtue of them having voluntarily participated in the Contest. 
4. Contest Period & Contest Timings:
a. The contest will commence from 08-04-2024 to 30-09-2024.
b. Time of participation will be defined as the time at which the entry is received through the web mode of participation at COMPANY computer.
c. Late Entries receives after 0000 Hrs i.e. on or after September 30,2024 will not be considered for winner selection.
d. The contest shall run on the following SKUs of Company:
1. Specially marked Madhur Sugar 1 Kg pack.
2. Specially marked Madhur Sugar 2Kg pack.
3. Specially marked Madhur Sugar 5Kg pack.
e. Packs without the promo also available in the market.

5. Prizes:
a. 5gm Gold Coin Prize: During the Contest Period, 24 winners will be selected for 5gm Gold Coin for contest period and 2 winners will be selected on weekly basis. 

6. How to Participate:
a. Any participant can win a maximum of one prize during the contest period from a mobile number. 
i. Web Participation: The customer has to visit the contest websites i.e www.madhurpromo1kg.com /www.madhurpromo2kg.com / www.madhurpromo5kg.com, Enter the details and register in the website as per the program Terms & Conditions
b. COMPANY and the Partner Agency shall not be responsible for (including but not limited to):
i. For any SPAM generated messages
ii. For the Operator Code not being displayed on the user's mobile phones
iii. For any SMS message delivery failures
iv. Any lost, late or misdirected computer transmission or network, electronic failures or any kind of any failure to receive entries owing to transmission failures or due to any technical reason
v. If the participant has registered himself to the DND of the telecom provider/ the participant has registered with National Do Not Call Registry.
vi. Participant has specifically requested for not receiving messages for the specific campaign
vii. Other conditions beyond its reasonable control
viii. Any SMS not deliverable due to changes in TRAI policies / Telcom operator policy.

7. Winner Selection (for Gold Coin):
a. Any participant can win a max of 1 prize during the contest period from a mobile number /email id / address / i.e. if a participant has won a gold coin prize, he/she shall not be eligible to win any further prizes.
b. Winners will be selected by the organizers using external auditor irrespective of the time of the entry.
c. From the Valid Entries received, the organizer will select 24 winners who will win Gold Coin Prizes throughout the Promotion Period (“Winners”)
d. Prizes will be given subject to the winner satisfying the verification process of COMPANY
e. The Prize cannot be transferred, exchanged or redeemed for cash. In the event that the winner does not take the prize in the time and manner stipulated, then the prize stands forfeited and that no cash will be given in lieu of the prize. Prizes must be taken as offered and cannot be varied. Any unclaimed prize is non-transferable, non-refundable and non-redeemable for other goods or services and cannot be taken in exchange for cash for whatsoever reason or condition. 
f. Any unused prize is not-transferable, non-refundable and non-redeemable for other goods or services and cannot be taken in exchange for cash.
g. COMPANY shall take reasonable care while purchasing  the prize  from the seller and provide the prize on an "as-is basis" but  without any warranty or guarantee concerning the quality, design, suitability,   or comfort, and COMPANY and/or its associates, affiliates and/ or its management, directors, officers, agents, representatives shall not be responsible for or liable (including but not limited to the product and service liabilities) for deficiency and/ or defect of any product/service and/or the prize or for any kind of consequential relief, damages/ loss, in any manner whatsoever. If any Participant has any grievance with respect to the prize, he/she may directly contact the manufacturer.
h. The image of the prize depicted on the press ads/posters/TVC's/pack shots etc. are for illustrative purposes only and the actual prize may vary from the depiction made.
i. COMPANY or its Agencies shall not be liable for any loss or damage of the prize due to Act of God, Governmental action, Force Majeure circumstances and / or any other reasons, including mis handling,  which are beyond the reasonable control of COMPANY / its Agency, and under no circumstances, COMPANY shall be liable to pay any compensation whatsoever for such losses.
j. Participant once wins the prize shall not be eligible to participate &   win any more prize during the Contest Period. 
k. The winner generation for Prizes will be done on the basis of Valid Unique Number + Unique mobile number & Email ID, Valid PAN / Aadhar Card

8. Contacting Winners (for Gold Coin Prizes): 
a. Once the Winners are selected, the Partner Agency appointed by COMPANY shall process the gift for the winner.
b. In the event the shortlisted winner's number is busy, unreachable, or he/she does not attend the call, two (2) more attempts will be made to reach the Participant. If even on the third attempt, the Participant does not attend the call, or is unreachable, the Participant's participation in the contest comes to an end and the Participant's entry stands cancelled and Participant becomes ineligible to receive the prize.
c. In the event the shortlisted winner attends the call on either the second or third attempt, the procedure outlined in step (e) shall apply.
d. If any shortlisted winner remains unreachable on the third attempt or is not interested in continuing in the Contest or is otherwise ineligible to participate, the Agency shall conduct up to one (01) more selection by external auditor to shortlist a Participant. If even after a second random selection, no winner is selected, no prize shall be declared in respect of the contest.
e. In case of a positive response from the shortlisted winner for Gold Coin Winner, each such shortlisted winner will be required to send the following documents and collateral:
i. Copy of Address proof (Electricity bill or Mobile Bill)
ii. Copy of Aadhar Card & PAN Card 

f. This will be referred to as Participation Package for the winner. The completed Participation Package needs to be sent to COMPANY’s partner agency within 48 hours of the call made by Agency to the selected winner.
g. Upon receipt of the Participation Package, COMPANY or its Partner Agency shall scrutinize all documents. If all the documents and the wrapper submitted are in order and valid then be treated as a Confirmed Winner.
h. No prize will be awarded if the information presented by the Participant(s) at the time of entering the contest is not factually correct.
i. The cost and expenses of postage shall be borne by the participant himself. COMPANY or the Partner Agency shall not be responsible for any accident or mishap or loss of the Participation Package by the participant in transit. The responsibility of ensuring that the Participation Package reaches the address as directed by COMPANY or its Partner Agency lies solely with the participants.
j. No justification/explanation for non-receipt of the Participation Package or any missing documents shall be accepted.
k. In the event of death of the Confirmed Winner, no claim from the nominee or his/her legal heirs of the Confirmed Winner shall be entertained for receiving the prize.
l. Once the winner is confirmed, the partner agency will dispatch the prize within 45 business days from the date the winner is confirmed. 

9. Publicity:
a. The Participant/s undertake and irrevocably and unconditionally permit COMPANY to cover the Contest through various media including newspapers, radio television news channels, internet, point of sale materials, etc., and shall not raise any objection, protest or demur to such coverage or in this regard.
b. The winners must, at the request of COMPANY, participate in all promotional activity (such as publicity and photography) surrounding the winning of the prize, free of charge, and they consent to COMPANY using their name and image in promotional material.

10. Intellectual Property:
a. All right, title and interest, including but not limited to the Intellectual Property Rights, in the promotional material(s) and in any and all responses received shall vest solely and exclusively with COMPANY at all times. COMPANY or any person or entity permitted by COMPANY in this regard shall be entitled to use the responses received or any information in connection with the entry in any media for future promotional, marketing, publicity and any other purpose, without any permission and or payment to the Participant.
b. All material submitted in connection with the Contest (whether written, audio, electronic or visual form, or a combination of those) or any photographs, video and/or film footage and/or audio recording taken of Participants are assigned to COMPANY upon submission and become the property of COMPANY exclusively. COMPANY may use the material in any medium in any reasonable manner it sees fit. Copyright in any such material remains the sole property of COMPANY.

11. General Terms & Conditions of the contest:
a. Each Participant represents and warrants that he/she is legally competent to enter into binding contracts under applicable laws. By taking part and/or entering into the Contest the Participant warrants that all information provided by Participant regarding Participant's name, age, state, city, address, phone number, etc., is true, correct, accurate and complete.
b. The decision of COMPANY or its Agency, as regards the selection of winners and distribution of the prizes shall be final, subject only to COMPANY 's approval. No correspondence or any other claims whatsoever, in this regard will be entertained.
c. No queries, claims, dispute, complaints or grievances shall be entertained by COMPANY and its agency after 30 days from the date of the closure of the contest.
d. A participant can win a maximum of 1 prize during the contest period. If a participant has won any one of the prize, then that participant will not be eligible to win any further prizes. 
e. The prize cannot be exchanged and is not transferable and cannot be converted into cash.
f. The Agency shall provide the prize on an "as-is basis" and without any warranty or guarantee concerning the quality, suitability or comfort, and COMPANY and/or its associates, affiliates and/ or its management, directors, officers, agents, representatives shall not be responsible for or liable (including but not limited to the product and service liabilities) for deficiency and/ or defect of any product/service and/or the prize or for any kind of consequential damages/ loss, in any manner whatsoever. If any Participant has any grievance with respect to the prize, he/she may directly contact the manufacturer.
g. COMPANY reserves the right to change, defer, alter or cancel this Contest in part or full, or change any or all of the terms and conditions that are applicable, without giving prior intimation/notice of any kind and will not be liable for any consequential losses/damages. Any decision of COMPANY in this regard and in general with respect to this Contest and the terms and conditions thereto shall be final, binding and conclusive.
h. Nothing contained herein amounts to a commitment or representation by COMPANY to conduct further Contests.
i. The decision of COMPANY shall be final in all regards and no communication shall be entertained in this regard. None of the provisions of these Terms and Conditions shall be deemed to constitute a partnership or agency between any Participant and COMPANY and the Participant shall not have the authority to bind COMPANY in any manner whatsoever.
j. COMPANY or any of its respective officers/employees/directors shall not be responsible for delayed, lost, mutilated, corrupted or illegible documents etc.
k. COMPANY or its Agency shall not be liable to perform any of its/their respective obligations under the Contest or in respect of the prize where it is unable to do so as a result of circumstances beyond its/their control in the nature of fire, explosions, natural calamities, state emergency, riots, or any other Force Majeure condition, etc., and shall not be liable to compensate the Participant in these circumstances.
l. COMPANY or it’s agency shall not be accountable/liable for any disruptions/stoppages/interruptions or cancellation of the Contest due to any government restrictions.
m. Failure to exercise or delay in exercising a right or remedy provided hereunder or by law does not constitute a waiver of the right or remedy or waiver of other rights or remedies on the part of COMPANY or its Agency.
n. COMPANY or its agency accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, loss of SMS, loss of internet connectivity, unique codes, documents, demand drafts, claims or correspondence whether due to error, omission, alteration, tampering, unauthorized data hacking, deletion, theft, destruction, virus attack, transmission interruption, communications failure, hardware failure or otherwise. COMPANY or it’s agency shall not be liable for any consequences of user error including (without limitation) costs incurred.
o. If a Participant is dissatisfied with the Contest or the Contest rules and/or any content or any requirements of the Contest form, the materials available related thereto, or with these terms and conditions, his/her sole and exclusive remedy is to not participate in the Contest.
p. If a person chooses to access the Contest Website from outside India, he/she shall do so on his/her own initiative and shall be responsible for compliance with applicable local laws of the country.
q. The operational part of the scheme like delivery of gift shall be managed by it’s partner agency; However, the products will be distributed through COMPANY Distributor/dealer.
r. The participation in the Contest is purely voluntary and the same shall be construed as an acceptance of the terms and conditions stipulated herein.
s. Validity of Prize cannot be extended, OR new Prize cannot be provided against the expired/unused Vouchers.
t. All disputes arising out of or in connection to this scheme are subject to exclusive jurisdiction of the courts in Belagavi only.